Logging into Jabber requires a specific way to do it initially. If you have two different email addresses (one from association and another for AI), you must perform these steps in order:
1) Start from the beginning starting with your association email address (i.e.xxxxx@assocation.org)
2) At the next prompt change the username from the email to (lastnamefirstinitial) i.e. customerq and use VPN password.
If you have any problems with logging in, contact the Tech team and they will assist you.