AI Service Center

FAQ 34

• How to renew your SSL certificate
• Password Requirements for AI
• Cannot log into PayCor
• New User: Logging into AI's System
• New User: Microsoft Outlook and Calendar Software

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Educational Video 6

• Service Center 1st Time Login & Ticket Submission
• The Impact Field
• How do i renew my Adobe subscription?
• 4 Ways To Offset Revenue
• Community Brands: Proven Strategies to Increase Member Retention

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Troubleshooting Tools 5

• How to find your TeamViewer ID
• Solution to opening PDF Files
• Installing and Setup of Google Authenticator App
• How do I get my computer clock synced?
• Docking Station Connection Issues

Educational Documents 3

• YourMembership ( YM )Training Document
• Camtasia Tutorial
• How to change time zone in SharePoint Calendar Site

Audio 1

• Bang & Olufsen Toolbar removal

User Accounts 0

Office 365 User Portal 2

• Accessing the Microsoft Office 365 End-User Portal
• How to reset Office 365 password

Multi-factor Authentication (Two-factor Authentication) 1

• Common problems with two-factor verification and accounts

Outlook 15

• How to Send an Encrypted email
• Open and use a shared mailbox in Outlook Web App
• Save a message as a file on your computer or in the cloud
• How to Stop Outlook from Moving Emails to Junk or Spam Folder
• Switch from working offline to online in Outlook

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Excel 1

• Mail merge using an Excel spreadsheet

Word 0

PowerPoint 0

OneDrive for Business 12

• What is OneDrive?
• Upload Files to OneDrive for Business
• How can I fix the OneDrive error code 0x80040c81/0x80040c82?
• How to Share Files from OneDrive or SharePoint
• How to resolve the losing of OneDrive in Windows 10

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Teams 3

• Teams Quick Start Guide
• Managing your call settings in Teams
• How to Sync ALL Files from a Teams Library

OneNote 0

Publisher 0

Access 0

Skype for Business 0

SharePoint 1

• How To Move Files/Folders in SharePoint

FAQ 9

• Mailboxes types available with AI Office 365 Licensing
• Setting up two-factor authentication
• How can I setup my outlook email on my phone?
• How do I setup my email on my cell phone?
• What is Delve?

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Windows 10 8

• Change default programs in Windows 10
• How to install a local printer
• How to reconnect to a network drive
• How to keep your PC up to date with security and update patches
• How to reconnect shared drive in Windows

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FAQ 7

• How to: Edit An Address
• How to reset your NetFORUM password
• How to fix NetFORUM issue with child pages not opening automatically
• Working in Credentialing Engine, Netforum. Trying to save edits to applications (update status of overall application and keep getting the following error message.
• Downloading a YouTube video

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Educational Videos 25

• NetFORUM A-Score Demonstration
• NetFORUM Events Module Demonstration
• NetFORUM CRM Overview
• NetFORUM 2017 Release Updates
• NetFORUM - Sales: Managing an Opportunity

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Educational Documents 7

• netFORUM Non-Dues Revenue Tech/Finance Setup Forum
• netForum Report Scheduling Reference Sheet
• NetFORUM: Marketing - Create and Manage a Call to Action
• NetFORUM: Marketing - Create and Manage a Survey
• NetFORUM: Marketing - Creating and Managing a Campaign

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netFORUM Module Overviews by Abila 3

• netFORUM 2014 Sales Module Overview
• netFORUM 2014 Emarketing Module Overview
• netFORUM 2014 Fundraising Module Overview

TouchPad 1

• TouchPad On/Off (PC)

General Network/Connection Issues 1

• Troubleshooting Internet Connection Issues

Educational Videos 1

• Printer: Locked Printing - A Privacy Feature

Conference Room Audio and Video 1

• Conference Room Video/PC Video/Audio Conferencing

AI Sophos VPN 1

• Connect to the AI VPN

FAQ 4

• Mac VPN Client SMB/Drive Share Fix
• Is there way to report phishing scams?
• I am trying to view videos on the VLC media player and am getting an error message saying that VLC is unable to open the MRL followed by the file link
• The VLC media player on my computer will not open certain files

FAQ 3

• Change the Email Address Used with Your Smartsheet Account
• Manage Email Addresses Associated with Your Account
• Address Can't Be Added Issue

Educational Videos 1

• SmartSheet 101 Tutorial

FAQ 0

Educational Videos 0

FAQ 0

Educational Docs 1

• InfusionSoft 101 Training

Educational Videos 1

• Navigating Infusionsoft

LearnerCommunity System > Online> LMS / Accredidation / Credentialling / CPE / CEU 3

• Software Publisher Docs
• Recorded Demos
• Learner Community Sandbox Access

Judging / Entry Submission SAAS Applicaitons 1

• Overview Summary of 3 SAAS Applications

Small World Labs: PDF Overview of SAAS 1

• Small World Labs

New Perpectives 1

• Trends in Credentialling

Educational Videos 5

• LastPass Enterprise: How to Get Started for Employees
• Last Pass: Meet Your LastPass Vault
• Last Pass: Generating a Secure Password
• Last Pass: Creating Secure Notes
• Last Pass: Adding & Saving Sites

FAQ 0

Educational Docs 1

• Privacy Policies

Educational Videos 0

FAQ 0

Educational Docs 0

Educational Videos 5

• netFORUM 2014 CRM Overview
• netFORUM 2014 My Preferences
• netFORUM 2014 How to Find An Individual Or Organization
• netFORUM 2014 Recent Records
• NetFORUM 2014 How to: Look Up An Individual

Outlook Add-in 1

• Scheduling, editing, and removing events in Outlook

Settings/General 10

• Audio Echo in a Zoom Meeting
• Accessing Settings in the Zoom Client
• Zoom Breakout Rooms
• Setting up Zoom to automatically start up on a Mac
• Will Jabra Headsets work with Zoom Phone?

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Tech Hacks 40

• Tech Hack #1: Get to know Windows Snip 'n Sketch
• Tech Hack #2: Three-finger swipe up on the touch pad
• Tech Hack #3: Email contact details in Outlook
• Tech Hack #4: @Mentions in Microsoft Teams
• Tech Hack #5: Office 365 - Mobile apps for just about everything!

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