How To Troubleshoot Zoom "Unable to detect a camera" Error
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Modified on: Wed, 11 Oct, 2023 at 12:46 PM
If Zoom is not detecting your camera, it could be due to these issues:
- You're running an older version of Zoom or Windows.
- Your camera is disabled in your device's settings.
- The webcam is not selected in Zoom (incorrect Zoom configuration).
- Zoom is not allowed to access your camera.
- Interference from other programs or devices.
- If you are receiving the error message, "Zoom is unable to detect a camera. Make sure your camera is powered on and connected to your computer." when joining a meeting, learn how to troubleshoot this issue.
- Update your camera drivers. Find the device's support and downloads page to update the camera driver.
Use other general troubleshooting methods
- Restart your computer.
- Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.
- Update your Windows system to the latest Windows version.
- Ensure that you're meeting on Zoom's supported devices.
- Verify that your camera is properly plugged into your device.
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