FAQ

New User: Mobile Access to Office 365
You have access to use mobile versions of all of our Microsoft 365 applications on any device that meets minimum requirements including smartphones, tablets...
Mon, 13 Jul, 2020 at 9:01 AM
New User: Association Management Systems at AI
Each association has their own AMS which gives the association the tools to meet members' needs. Some things you can do with an AMS: Join or renew as ...
Thu, 18 Jun, 2020 at 9:27 AM
New User: Multi-Factor Authentication (MFA)
AI values technologies that enable staff to access corporate networks, files and data from a variety of various platforms, devices and locations.  AI also h...
Thu, 18 Jun, 2020 at 9:28 AM
New User: Using VPN at AI
We have an easy way to connect to our network when you are away from the office. In order to access some local resources like file shares you will need to c...
Thu, 18 Jun, 2020 at 9:30 AM
New User: Using LinkedIn Online Learning at AI
AI employees have access to a vast library of online training through LinkedIn Learning. From time to time we will highlight training for AI employees on co...
Thu, 18 Jun, 2020 at 9:32 AM
New User: How Do I Create A Service Desk Ticket?
Using the AI Service Desk  (aka Help Desk, Ticketing System, Freshdesk) is the best way to let us know that you need some help.       How to submit a ti...
Tue, 23 Mar, 2021 at 6:00 PM
New User: Using TeamViewer / Installing TeamViewer
Its flagship product, TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings which allows you to assist customers remo...
Wed, 20 Jan, 2021 at 8:02 AM
How to use Jabber for Windows
Below is a document detailing all the highlights of Jabber. 
Tue, 30 Jun, 2020 at 4:58 PM
How to get audio working on PC
1. Reconfigure the Default Audio Playback device First, right-click the speaker icon on the Windows system tray and select Playback devices to open the wi...
Wed, 1 Jul, 2020 at 10:28 AM
Understanding Phishing
To get a better understanding on what phishing, click the link below: What is Phishing?
Wed, 1 Jul, 2020 at 10:48 AM