Each Smartsheet account is associated with one primary email address that's used to:
- Verify your identity when you log in
- Send you notifications and reminders
- Track your activity in resource management
If you want to use a different primary email address with Smartsheet, you can manage that change on your own from the Personal Settings form (click Account > Personal Settings).
Situations where you might need to change the primary email address include the following:
- To work around the "address can't be added" error. If you attempt to use the same email address with more than one account, you'll receive an error message. For information about what to do in this situation, see Issue: Address Can't Be Added later in this article.
- To merge accounts. Currently, you cannot merge two accounts together and retain sheet sharing from both. However, you can use the steps described below or follow the steps in the video to get the desired result.
Example: If you have a paid account assigned to a personal address and a free or trial account assigned to a work email address, you can follow the steps below to switch addresses so that you can use your work address for the paid account. If you own sheets in both accounts, you can move those sheets to your paid account by following the steps in the article Changing the Sheet Owner.
NOTE: If collaborators have shared sheets with you using the free/trial account (and if those sheets aren’t shared to the paid account), you’ll need to contact the sheet owners and ask them to share the sheets to the other account.